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In retail, the best communication tool available is the tool that allows the home office to communicate with store personnel and all levels in between in real time. ChainDrive’s Integrated Internal Messaging solution is...
Successful clienteling is not something that happens by accident. Retailers must strategize their customer relationships and get intentional about building them “from the ground up.” If you get this part of retailing right, you’re...
Online retail is driving brick-and-mortar companies out of business, and impacting several industries across the board. The Cheatsheet listed some of those business last year: Borders Books, Tower Records, and Circuit City, to name...
Wholesalers have a special mission in the pantheon of consumer goods movement. The business model is different than that of retailing. If you’re going to be a successful wholesaler, you need to understand how...
There is a big push in some circle to “decentralize” operations. This typically is spoken of in reference to department stores, but refers to some aspect of blockchain technology or some crypto-something lingo. The...
In February 2018, American Banker said point-of-sale (POS) lending was “hot.” It’s not any less hot now than it was then. With FICO scores at an all-time high, American consumers are poised to be...
Price management involves more than just changing prices for Christmas and changes of season. It’s an ongoing retail operations task that is best done by a long-term strategy in mind. If you want to...
Retailing without a point of sale is like flying a kite without a string. You need a location where you meet the customer face to face to take of the details of the transaction....
Retail analytics are a necessity in today’s omnichannel environment. With e-commerce having achieved maturity and growing in importance every day, retailers of every stripe and size are realizing the importance of tracking key performance...
Sports retailers have a special mission in life. They exist to help the winners win games, and to the extent that they provide the tools that allow winners to do what they do best,...
