5 Practical Benefits of Mobile Assistant

In many ways, mobile marketing and mobile commerce are taking over the business landscape. Even in retailing you see evidence that consumers are leaning toward their smartphones. There’s nothing wrong with that. In fact, ChainDrive’s best mobile POS software embraces it. That’s why we offer you the Mobile Assistant.

How Mobile Assistant Makes Your Customers Smile

Mobile Assistant is more powerful than even the name implies. Here are 5 very practical ways Mobile Point of Sale can be useful to your chain of retail stores:

1. Check chain-wide inventory in real time – Imagine a customer walking into your store and asking a sales clerk for a certain product. Your sales clerk hops on their smartphone or tablet and conducts a search. Yes, store #85 across town has it in stock right now. Does your customer want them to hold it or transfer it to your store?
2. Easy store transfer request by e-mail confirmation – Your customer wants the item transferred. Your sales clerk sends a request to store #85. In a few seconds, she receives an e-mail and clicks the link to confirm.
3. Instant customer data – Your customer is a long-time loyal customer who has shopped at your store hundreds of times. Your sales clerks asks for the customer’s name and enters into Mobile Assistant. All of the customer’s past purchases appear and your sales clerk notes that the transferred item from store #85 will be picked up by this customer when the item arrives.
4. Facilitation of upselling and cross-selling – Your sales clerk notices in your customer’s history that a similar item was purchased in the past. The item is due for some routine maintenance and a part replacement. Your sales clerk mentions it to the customer and sells the customer a new part on the spot then schedules a maintenance check up for when the customer is scheduled to pick up her transferred item.
5. Better customer service – While she’s at it, your customer decides to verify your customer’s contact information. The phone number is correct, but the customer’s address is outdated. The sales clerk updates the customer’s contact information on the spot — snail mail and e-mail addresses. Your customer can start receiving your monthly catalog again.

Mobile Assistant Makes Your Retail Operation Smoother

With Mobile Assistant / mPOS, your retail operation is more efficient and customer-centric. There are other features, as well. For instance, your sales clerk can search and filter results just as easily as working on a spreadsheet. Looking for a product that isn’t in your store? Mobile Assistant will search for that product for you and locate it–even if it’s in the warehouse.

Let Mobile Assistant help you deliver better customer service today with ChainDrive’s best mobile POS software for today’s retailers.