How to Keep a Customer Forever
Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...
Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...
People today spend more time on their mobile phones than they do their computers or watching TV. That’s a great opportunity for retailers to build customer relationships. As you know, managing your customer relationships...
Customer Relationship Management is much more effective when the right tools are used. ChainDrive’s professionally designed CRM Software can optimize Customer Relationship Management because it has the top ten features retailers have requested: The capacity...
It is a good idea to invest in Customer Relationship Management (CRM) software, but before you make a final decision, ask some pertinent questions: Who is going to be using this software? How will...
If your mobile marketing strategy does not include a team who can interact with the customer in real time, your mobile marketing strategy is insufficient. It also will lack power if the tools to...
The primary definition of consider is “to think carefully about, especially in order to make a decision.” This careful thinking includes collecting the pertinent data, analyzing the information, and acting on that analyzation. Customer...
It’s quick. Texts get glanced at, and if that glance is rewarding, texts get read. It’s targeted. Texts can be tailored to the customer’s preference, ensuring the marketing message is one they want to...
Do you know the most important part of retail management? Is it price control? Marketing? Accounting? Web fulfillment? Actually, we would say it’s none of these. Rather, there is one of aspect of managing...
Customer Relationship Management should rate high with both customers and retailers, because this is an essential relationship for both. But each party involved with CRM has differing expectations. Customers probably don’t even think in...