ChainDrive Mobile Assistant helps sales staff engage customers
As the world of retail grows and adapts to new technology and practices, it becomes increasingly important for retail professionals to come up with solutions that help satisfy customers’ needs. You need to be competitive, helpful, competent, and available. One of the best ways to do this is through leveraging helpful sales staff to direct customers in the right way, answer their questions, and make appropriate suggestions. To assist this, ChainDrive has developed a comprehensive Mobile Assistant tool that sales staff can use on the go to help customers with a wide range of questions and services.
One of the most common and useful tools for the Mobile Assistant is a Product Search feature. You can instantly look up the price, location, and availability of a given item that a customer may be seeking; it can also provide detailed product-specific information that may help customers make a decision.
In addition to Product Search, the Mobile Assistant comes equipped with Customer Search tools. This allows your sales staff to instantly retrieve detailed customer information, and it can help collect data on a customer as you travel through a store. Customer data can be an invaluable resource for planning and analyzing sales trends to determine how to make the right changes in your business, so an effective sales staff will do all they can to collect this data. The Mobile Assistant offers them the tools to do just that.
Other features of the Mobile Assistant include the ability to reserve items, store transfer of items with e-mail confirmation, smart search with filter capabilities, and customer purchase history.
Use the Mobile Assistant to change the way your sales staff interact with customers!