ChainDrive’s Professional Services approach
ChainDrive offers retail professionals a comprehensive software system with components that oversee everything related to business, from accounting and planning to merchandising and warehouse management. Our software solution includes Customer Relationship Management (CRM), Point of Sale features, employee oversight tools, price management, and much more. But when we work with a client to provide them these features, we don’t just drop the software on their desk and take off – our Professional Services team is dedicated to helping plan, implement, and support retail management solutions for our clients.
ChainDrive’s Professional Services team follows a three-step iterative process to supporting our clients. In the Planning stage, our team works with you and your business to determine what kinds of issues you are having and what solutions you are seeking. This involves analyzing your success, identifying key points of interest, and matching them up with ChainDrive solutions. Planning may involve learning how best to utilize the tools offered by our software system as well.
After Planning comes Implementation. ChainDrive works to ensure that the transition to our software is performed smoothly and in a fashion that minimizes losses. A well-defined implementation plan is integral to ensuring that your business continues running throughout transition and that you maintain all of your important data. ChainDrive’s Professional Services team is experienced and fully qualified in helping retail businesses perform this transition.
Finally, once software is implemented successfully, ChainDrive moves into the Deployment stage. This involves setting our clients up with our Client Care and Support Services teams, who can help out with ongoing support and questions regarding the software. Once you’re satisfied with the implementation, you can contact the appropriate parties on our end to learn more about these tools and discuss your future with ChainDrive.
Get ChainDrive software and implement new and stronger practices into your business!