Improve your understanding of your customer’s behaviors with ChainDrive CRM.
This year, we are showcasing Retail Analytics and BI for retailers
Let’s discover today how ChainDrive leverages both Retail Analytics & Business Intelligence (BI) and addresses some of your challenges related to Customer Relationship Management – CRM for retail business
CRM for brick & mortar and Web retailers usually gathers a huge amount of information. This integrated CRM for retail business communication tool aims to improve understanding of the customer’s behaviors.
Customer experience:
- Better targeted emails, promotions, campaigns
- On the POS side: detailed client profiles synchronized at the store level to personalize the shopping experience, supported by an intuitive interface
- On the corporate level: easy loyalty recognition
Store management efficiency
- RFM (recency, frequency, monetary) analysis and more advanced user-defined KPIs available
- Segmenting clients and prospects database according to the different buying behaviors
- Dashboards at both corporate and store levels for monitoring customer related performances and allocating resources
- In-store, online, mobile campaign deployment
- Gift cards and coupon editing and management
- Integration with third party software, if required
Need more information? Call us 1.800.820.1412 or book a free online demo to scale-up your retail chain
Don’t miss our next NRF post! You will discover how ChainDrive leverages both Retail Analytics & Business Intelligence (BI), and addresses some of your challenges related to OTB. Stay tuned!