Improve Customer Experience With Mobile Assistants
Today’s retail landscape is challenging. The rising expectations of customers who know they wield the power to get it online mean that the brick-and-mortar store experience has to be excellent and unique in order to compete. Equipping your sales staff with Mobile Assistants provides the ability to meet those expectations with a smile and competency.
What If A Customer Wants…
…more information about a product?
With Mobile Assistant, the store’s staff can look up the item by description, product code, or style and get a complete information on that product. There is real-time visibility in any location throughout your chain and the ability to reserve that item, transfer it to the preferred location for pickup, and more.
…a coordinating piece for a past purchase?
With Mobile Assistant, the store’s staff can instantly retrieve real-time customer information, create, update, or edit a customer profile as requested, and see past purchase history.
…to know if you carry a particular item?
With Mobile Assistant, the store’s staff can look up a product and provide the answer on the spot and without delay.
The One Thing Your Customer Definitely Wants
Your customer comes into the store hoping to have a good experience. Sometimes that good experience is defined by finding and purchasing a particular item. Other times that good experience is defined by getting information from a helpful, friendly person. Every time, your customer wants the interaction with store staff to be positive and efficient.
ChainDrive Mobile Assistant equips your staff to provide the positive, efficient experience your customer wants.