Does Your Software Support Take A Holiday?
Retail businesses at the holidays need extra inventory, extra hours, extra staff, and much more. All the extras are great when everything is working as planned but sometimes, that extra holiday complication causes a problem. It might be a supplier who can’t fill an order or a temporary sales associate who can’t remember the right procedure. It could be a rush for a fad item or a software question that needs a support team response.
When you need immediate software support, waiting until your software support team is back from vacation isn’t going to be much help. Neither is a software support team that only operates during certain days of the week or hours of the day.
Support When You Need It
Sometimes a software issue is simple to resolve because it only needs clarification. This is particularly common when a new software platform has been introduced. Staff members who are in a hurry tend to revert to old, familiar procedures from the previous system and it might not work the same way. Or the problem might be something that actually is wrong in the system and expert intervention is required. How do you know the difference? You have to ask — and if you have to wait until the support team is on duty, it might be too late.
ChainDrive has a support team that is available “24 hours a day, 7 days a week, 365 days a year” and that means you always have help when you need it.
Support Trained On Your Specifics
Help that doesn’t know what to do isn’t really very helpful. That’s why ChainDrive trains all support team members on the specifics of the client’s unique implementation. This specific training combined with the expertise that the client care team is required to demonstrate guarantees that the person you talk to is equipped to provide the support you need.
Retail doesn’t take a holiday during the season when everybody is shopping for holiday stuff. Holidays for retailers are the busiest times so support for retailers needs to be available at those times. You don’t need software support that takes the holidays off — you need support that is there when you need it.
ChainDrive Client Care and Support makes sure you will have the type of support you need whenever you need it, even during the holidays.