Pourquoi les commandes Web devraient être rapide et précis
Il y a deux choses qui tue vos commandes web – inaccuracies and slow speeds.
Pourquoi vos processus de réalisation de commande Web devraient être précis
Customers order what they want. If you get the orders wrong too many times, you’ll start to lose your customers. Not to mention, you could lose money because you’ll have to pay extra expenses for returns and exchanges. That might mean paying postage costs for returned items. It definitely means paying the cost associated with exchanging items.
One problem with Web orders is that it takes time to send products through the mail. By the time the customer orders a product, receives it in the mail, discovers it’s the wrong item, sends it back, and receives the replacement product, they could have made the purchase somewhere else. You can’t afford to be inaccurate.
Exécuter vos commandes rapidement
E-commerce is moving at breakneck speed. Customers expect speedy service, and they’re demands are getting harder. You have just eight seconds to capture their attention when they land on your website. You have just four seconds to keep them in your checkout process if there is a hangup somewhere. You need to make sure the checkout system is efficient, fast, and accurate. You could lose a customer for life.
The reason Amazon is so popular as an online retailer is because they get these two things right. They have great customer service, fulfill orders quickly, and they are accurate in their counts and ship the right product to the customer.
Comment assurer votre processus de réalisation Web sont rapides et précis
To ensure your Web order fulfillment is fast and accurate, you need to:
- Obtenez une visibilité en temps réel sur votre inventaire
- Gardez-le flexible
- Engager les clients par le biais de plusieurs canaux
- Set useful rules on shipping, fulfillment, etc.
- Bien gérer vos produits et fournisseurs
- Et faire en sorte que vos prix est précis et équitables
Even online, you need the best of customer service. Customer service begins with traitement des commandes rapide and accurate order fulfillment.