Manage Your Operation, Not Just Your Customers
gestion de la relation client is a necessity in retail operations, but you can make your entire retail chain more efficient and profitable if you focus on managing your operations with the right operations management system.
Operations management involves CRM, but it goes well beyond simply managing customer relations. It also includes other key aspects to running a retail business, whether we’re talking about a general department store or a niche vertical like a toy store or a shoe store. Retail operations management includes the following operational support:
- Customer relationship management (we might as well start here)
- Comparaisons de contribution des employés
- Contrôle des stocks
- Irrégularités de disponibilité produit
- Données de ventes transactionnelles
- Chiffres de la marge brute
- Détails de la transaction des POS uniques
- Gestion de liste de diffusion
- État du stock
- rétrécir le statut
- Analytique de commerce de détail
- Prévention des pertes
1 réponse
[…] retail operations manager is watching a stream of data that includes individual decisions made by shoppers, shipping dates […]