How To Find Your Best Software Support

Look for support that makes you comfortable and confident about the software.

The software that is used to manage the diverse business of today’s retailer has to be professional. That means it can handle the multiple channels that shoppers expect to be able to use and efficiently handle the data a growing business generates. But software is only as useful as the support it comes with. Any size of an enterprise, from a very small business to a huge conglomerate will benefit from using an integrated retail management solution like ChainDrive because along with software that fits, ChainDrive Client Care and Support fits, too.

Look For Software Support That Fits Your Business

ChainDrive offers a free live or online demo. This is an excellent opportunity to see how the software can provide the tools your business needs to function effectively and grow. You can customize that demo by providing information on your business plans and pain points. Asking for a demo will give you the opportunity to evaluate the people behind the software.

Since support is part of the package, think through all the ways you have been frustrated by other support teams in the past and be specific:

• Ask how those past frustrations would have been handled by ChainDrive’s team.
• Ask how to expect calls to be handled by ChainDrive’s team.
• Ask how often and when you can contact ChainDrive’s team.
• Ask anything that you need to and call back if you think of something else.

Look For Best Support That Makes You Confident

Implementing a new software suite means training your staff to use it. In many cases, it can mean working with the development team to design the tools you need to use in a unique application. The relationship you have with the software support team gives the confidence to ask for help. The ChainDrive RMS service support team is trained on the software, including the specifics of your unique implementation. This means they can hear your questions and look at your issue in proper perspective because they know what you are talking about.

Selecting a professional software that will make you confident about moving forward means that the professional support offered by that software must be evaluated with equal scrutiny. Examine the support that ChainDrive offers and you will be confident about selecting ChainDrive for your business.