Is It Easy to be Your Online Customer?
Today’s retail customer wants easy online shopping.
How many potential online customers have you lost? There’s no way of knowing for sure, but if your web order fulfillment software isn’t capable of making it easy to research, buy, and return then you know you have lost many potential online shoppers. The ease of internet shopping from a laptop or mobile device appeals to many of us. The snags we run into on one retail site make it easy to move on to a competitor.
Easy Research
Online shoppers want easy research. They may be using a smartphone to look up product reviews or availability or compare prices. Is your site friendly to any device they might have? Can they read product descriptions and get loyalty promotional offers? Think about what it is like to be your customer and talk to your customer service people about common complaints from online shoppers. Then make some changes and see how integrated retail management software can make research easy for both customer and staff.
Web Order Fulfillment software Easy Purchasing
Online shoppers want easy buying processes. Most will visit a site several times using different devices or even visit a brick-and-mortar store before making a decision. If your business is integrated across all channels by professional software then the shopper’s experience will be integrated, too. This makes it easy to buy, but it also makes it easier to sell. Shipping updates and other status queries can be answered in real time.
Easy Returns
Online shoppers want easy return procedures. So do retailers! If web orders can be easily returned without causing problems in restocking then everybody is happy. ChainDrive software provides the tools to keep track of all the details involved with returns, restocks, and more.
Fill web orders the way that is going to make your customers both happy and loyal. Make it easy to research, buy, and return by using integrated software that connects all the dots. ChainDrive web order fulfillment software makes it easy for your online customer without making it hard for you.
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[…] some hard questions. The answers will show if there are things that need to change. For instance, is it easy to be your online customer? It might sound silly, but buying from your own business the way a customer would need to buy from […]
[…] some hard questions. The answers will show if there are things that need to change. For instance, is it easy to be your online customer? It might sound silly, but buying from your own business the way a customer would need to buy from […]