When Do You Need Client Care and Support?
It’s simple, really. You need client care and support when you need something you can’t figure out on your own. This is true in every industry, no matter what kind of industry being supported. In software support, the questions and requests for help can happen at any hour and any day, 24/7/325. So when do you need support? All the time.
Retailers Need Software Support Outside Business Hours
Retail management software is a complicated network of interactive, dynamic functions. The strength of an integrated retail management solution is the cohesive array of operations it enables. This becomes a challenge when an issue needs to be addressed because business has to continue despite a snag.
Most retailers prefer to deal with software support when the customers are not there to complicate things as solutions are applied to the problem. That means software support has to be available outside of the normal business hours.
But sometimes, you need support immediately, no matter how packed the store is.
ChainDrive Client Care: There When You Need It
When doing the research to find the best retail management software solution for your business, don’t neglect the type of client support that software provider offers. Software is a long-term investment with a huge return on your investment and ideally it comes with a solid relationship of support that is customized to your needs.
Since there is no way to predict every question and challenge in the future, it makes sense to cover all the possibilities by having client care that is available to provide timely response all the time.
Because of this, the ChainDrive client care team is available 24 hours a day, 7 days a week, 365 days a year.