2 POS Software Mistakes To Avoid

There are a lot of advantages to be had with the right Point Of Sale software. Sales staff equipped with a tablet and POS software can give a customer personalized service all the way to purchase, anywhere in the store. Product research, customer loyalty program rewards, and more, are accessible without waiting. It’s a good thing, and customers appreciate the ability to do so many things in one interaction with one salesperson.

But the dream can be a nightmare if a retailer makes one of these mistakes when choosing a POS software suite:

Buying Hardware Before Software

Once the tablets or mobile devices are purchased, you are locked in to whatever software is compatible with that device. Maybe it will be what you need, but if it isn’t, you don’t have many options.

Research the point of sale software first. Ask lots of questions and make sure you will be able to do what you need to do. Workforce management? Inventory management? Reporting? Promotional rules? What do you need? The software design determines the hardware options.

Ignoring Training & Support

Training and support are two sides of the same coin. The new system is going to need both. If the same company that is providing support assists in training your staff, there is consistency throughout the entire process.

If the point of sale system software is designed to be customizable for your specific business environment, it’s logical to expect that training should be done by the software designer so you get maximum service from the custom design. If the people who customized the software and trained your staff also provide ongoing support as needed, you know that your investment will be optimized.

ChainDrive point of sale system software is part of a complete Integrated Retail Management Solution that can transform your business and keep the mistakes to a minimum.