Damage control using retail management software
In a perfect world, your business-client relationships would all be rock solid and there would never be any miscommunications or causes for concern. Unfortunately, that’s not the case. Especially for businesses with a larger domain, problems are bound to come up, and you’ll want to know the best way to fix them. Our retail management software offers a variety of solutions that prevent any unnecessary losses and keep overall damage to a minimum.
Let’s say an order of a certain product was misplaced or mishandled, and ultimately did not reach the customer. There are a number of ways you can tackle this dilemma, and ChainDrive software can help you do it. First of all, you can check the tracking of the specific order in our Order Fulfillment Software to see how far the item got. If you find out where the tracking stops, you might still be able to locate the product. Another thing that might be worth looking at in order fulfillment is to see about re-routing the deliveries that went through the location where you pinpointed an issue. The software lets you choose the locations of your shipping and if you consider a given area to be a problem, you can work it out of the system entirely.
While discovering the location of the product and getting it to the customer would be the optimal solution, it may not always be possible. Beyond that, there’s still a bit of damage control to be done concerning the inconvenience. That’s where Customer Relationship Management software comes into play. You’ll probably want to offer some sort of compensation no matter what happened to the item. CRM allows you to manage gift cards and other special offers with which you can compensate for any problems that have arisen. It’ll let you store data on what happened in its system so you have a full view of how problems are handled for future reference.
While the use of retail management software will generally minimize problems between company and client, it’s also equipped to handle issues that do come up.