Successful Order Fulfillment Requires Integration
Web Order Fulfillment is a task that anyone who sells online needs to be able to do with efficiency and speed. Those who sell in multiple channels and locations need the functionality of integration in order to be successful. Why? Because without integration, every channel and location acts in isolation. A customer who wants a size of shirt that is in Store A, a color of shoe that is in Store B, and a sippy cup that is listed online will buy from you if the shirt, shoes, and sippy cup can be consolidated into one order. Without that consolidation, the shopping cart stays empty and they go somewhere else.
Integration with ChainDrive’s integrated solutions for retailers makes it possible to pull from a universal inventory, keep track of status in real time, and avoid missing exceptions that will cause problems in the order.
Pull From One Universal Inventory
Since ChainDrive integrated solutions for retailers utilizes a central database, it doesn’t matter where an item is because you can see where everything is. Location priority and availability rules can be set to fill orders automatically in the most efficient manner. This saves time and shipping costs, but it also keeps your entire inventory updated in real time.
Keep Track In Real Time
Because all information is in the same place, filtering data for specific updates is simple. Because the information is collected in real time, keeping track of specific orders is equally simple. This means both management and customer can see where an order is whenever they want to know.
Avoid Exception Errors in Integrated Solutions for Retailers
The danger in automating much of the order process lies in the potential errors that occur when something should be addressed. The solution to this is ChainDrive’s exception management tool. This tool lets you set exception rules that will automatically flag the order for review before moving to the next step. Examples of exceptions include incomplete information, fraud alerts, special instructions, or anything you decide should be addressed before completing an order.
Integration of your data is possible with a data infrastructure that can adapt and flex to meet the need of the moment.
Whether it’s product & vendor management, cross-channel customer relationship management, or staying on top of pricing and promotions the value of integrating your data is priceless. ChainDrive Web Order Fulfillment software is part of an integrated approach to retail management that will change the way you define success.