4 Point of Sale Mistakes Retailers Make
The point of sale is the most logical place to communicate with customers about their buying habits and who they are or what they want from your store. Unfortunately, not all retailers are using...
Tagged: crm
The Keys to Flexible Web Order Fulfillment
You cannot run a retail chain in this century without planning for how you will fulfill Web orders. Your website, if it hasn’t already, will become a major channel for product sales. Customers will...
How to Keep a Customer Forever
Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...
5 Ways to Make Mobile Marketing Pay for Itself
People today spend more time on their mobile phones than they do their computers or watching TV. That’s a great opportunity for retailers to build customer relationships. As you know, managing your customer relationships...
5 Ways to Step Up Your Retail Game
No matter what you sell, there are always ways to improve how you sell it. At ChainDrive, we’re always thinking up ways retailers can improve their ways of doing business. Here are five ways...
3 Questions To Ask Before Getting CRM Software
It is a good idea to invest in Customer Relationship Management (CRM) software, but before you make a final decision, ask some pertinent questions: Who is going to be using this software? How will...
3 Customers That CRM Software Should Consider
The primary definition of consider is “to think carefully about, especially in order to make a decision.” This careful thinking includes collecting the pertinent data, analyzing the information, and acting on that analyzation. Customer...
3 Reasons Mobile Marketing Backfires
It’s quick. Texts get glanced at, and if that glance is rewarding, texts get read. It’s targeted. Texts can be tailored to the customer’s preference, ensuring the marketing message is one they want to...
The Most Important Part of Retail Management
Do you know the most important part of retail management? Is it price control? Marketing? Accounting? Web fulfillment? Actually, we would say it’s none of these. Rather, there is one of aspect of managing...
Department Stores Solutions For Kids
There is a potential customer base for department stores — but these customers are not old enough to drive or shop online. The holidays are a time when young shoppers need a way to...
