Tagged: customer relationship management
There is a vital connection between the quality of training given to retail staff and their ability to carry out Customer Relationship Management to the standards it should meet. Every interaction with a representative...
Retail customers have ratcheted up their expectations in shopping because the technology makes it easy to do. But at the same time, retail customers want to be treated as more than a number in...
Customers are people, and people like certain things. People like to know that their preferences can be considered. People like reliability, knowing that an expected service is going to be there. People like to...
Jewelry retail is a different kind of retail. Your business is different than other types of retail stores because your customers are looking at quality more than anything else. Jewelry is a luxury item....
Efficiency and employee performance are the key to managing a profitable department store. To make that happen, you need a retail management solution that can keep up with all of your important processes and...
Clienteling is the practice is building long-term relationships with customers based on their purchasing history, product research behaviors, and personality traits. Successful clienteling involve getting to know your customers so well you can recommend...
If you are a traditional retailer with several brick-and-mortar stores in your chain and you’re ready to go full steam into eCommerce, you might have some questions. One of those questions may be, “What’s...
If you’re looking for a retail management solution that will help you manage your Web integration, then ChainDrive has three separate components (or modules) that will benefit your retail chain. Here are three components...
Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...
People today spend more time on their mobile phones than they do their computers or watching TV. That’s a great opportunity for retailers to build customer relationships. As you know, managing your customer relationships...