The Future of POS is Flexible
Even though the transaction of the Point of Sale remains an exchange of money for goods or service, the POS technology being used has to change to fit whatever the future holds. Since people are buying and selling using mobile devices right now, The future of POS systems makes sense that a mobile point of sale is necessary today and that the technology used for the transaction needs to be flexible enough to adapt to tomorrow.
This flexibility should be seen in POS software as flexible features, flexible support, and flexible potential. The Mobile Point of Sale component in ChainDrive’s Integrated Retail Management solution has all three.
Flexible Features
A mobile point of sale should have smart search and filter capabilities that enable staff to do many things:
- See item availability, size, and location in real time anywhere in the chain
- Get a complete product description with image and price
- Immediately look up a product by style, product code, or description
- Transfer and reserve items at the customer’s preferred location and confirm by email
- Instantly access comprehensive customer information in real time
- Edit, update, or create customer contact details and preferences
- Access past purchase and returns history to facilitate cross & upselling
These features empower sales associates to customize their engagement with shoppers and improve customer experience. Staff productivity increases, and customers move from casual shoppers to loyal customer/clients.
Flexible Support
Technology that provides this level of professionalism needs to have an equally professional support system that is flexible enough to be available whenever it is needed. The practical illustration of this flexibility is a 24 hour, 365 day presence. Flexible support can be contacted no matter what time it is and that makes a difference in how fast a difficulty is resolved..
Flexible Potential
No matter how perfect a POS software is today, it has to be able to adapt to changes in the future. The flexibility of ChainDrive’s Mobile Point of Sale component is part of the advantage that the entire integrated approach brings to management software. The platform is designed to meet the needs of commerce today but it is also designed to be flexible for the changes a growing enterprise will face in the future.
Retail has been changing and the point of sale needs to be flexible enough to move with the future of POS systems.