The Priority You Need In Professional Software Support

If you were going to invest in a top-quality professional software suite for your retail business, wouldn’t you also want professional software point of sale support? More importantly, what is the first on your list of priorities for that support?

Do You Need Experts In Your Application?

For some retailers, a support team that has been trained on the specific details of their customized software package is the top priority. Since the software was customized, the support available needs to be familiar with the particular ideosyncrasies of the suite. ChainDrive’s Customer Support Team knows the software and can easily provide the support necessary, even for software that is uniquely designed for particular applications.

Do You Need Access To Help At Any Time?

Other retailers might want software support that is available around the clock. This may be because they prefer troubleshooting when the doors are closed and there are no customers needing their attention. Another retailer is open around the clock because their website is constantly busy — and they need help available any time they call. ChainDrive’s Customer Support Team is available 24/7/365 — no waiting no matter what time zone you are in.

Do You Need Support To Fit Your Situation?

It isn’t very helpful to have a manual or website that offers advice when you don’t know what you need. Those are good reference materials, but most of the time a real person who has the time and training to ask the right questions will get you the solution much quicker. The ChainDrive point of sale support Team has the priority of making sure you get the support you need, when you need it. We treat our clients the way we like to be treated because that makes sense to us. Our integrated retail management solution has been carefully designed to make retailers successful and we plan on keeping your success a priority.