When Do You Need Software Support?
Who decides when to call for support? Usually, the person calling for help is faced with a problem they can’t figure out and a deadline they must meet. That’s why the ChainDrive Client Care team is available 24 hours a day, 7 days a week, and 365 days a year.
The Problem
The reality of retail software support is that a lot happens behind the scenes. Anything that causes a snag in the flow of product results in a problem somewhere along the line and that problem often affects what is available for shoppers. Inability to access data across every channel hinders accurate analysis and the ordering process suffers. Retailers need a cohesive, interconnected software suite that can link the various aspects of the business together efficiently. When troubleshooting is necessary, that troubleshooting has to happen quickly.
Retail Software Support – The Solution
ChainDrive offers an integrated retail management software solution that has been designed by retailers who know the challenges of today. With multiple channels and a global market thanks to the internet, retailers must have the tools to compete. But perfect operating scenarios don’t exist in the real world because people make mistakes and technology can have glitches. The best software in the world can’t help you if you don’t know what to do when that happens.
The Support
Client support centers go beyond an occasional call from the public. Clients have a business relationship that encompasses providing assistance at all times. Since the person calling for help is often trying to get things back on track before the next business day, support has to be available when they need it. With ChainDrive Client Care your support is given by personnel trained to accurately assess problems and identify the solution even when a client has a unique software suite customized to their specifications.
The ChainDrive RMS service support team is available when you need support for our software, whenever you need us.