Tagged: department stores

What We Can Learn From Sears

The announcement that Sears has filed for bankruptcy is all over the news media. So are the various opinion pieces on what went wrong with this once-innovative American retail giant. Most of the opinions...

How Department Stores Can Win

This time of year is important for department stores because many shoppers will come into a store for the holiday shopping experience. They love the decorations and the gift ideas and the gift wrapping...

KPIs and sales incentives

Should Retailers Rethink Sales Incentives?

Shoppers rarely make a purchase based solely on one salesperson’s efforts during one visit to the store. Meeting today’s customer expectations involves many contacts across multiple channels because most consumers are browsing online as well...