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Retail Operations Management is like the nervous system of the human body. Just as the efficiency of communication occurs within that nervous system, connecting the brain and the various parts of the body, so...
Have you ever watched jugglers smoothly toss things into the air and keep them dancing above the ground as they do something else? The juggler may be riding a unicycle, for instance, while an...
Operations management is the function that keeps a retail business successful because maintaining the smooth flow of operations means everything is working the way it should and working together. It’s a big-picture function that...
Customer-centric marketing is simply targeting your message to a specific group or individual, centering on the customer. With today’s technology there really isn’t a good reason not to have customer-centric marketing because the tools...
How do you decide to evaluate employee productivity? The traditional “sales divided by hours” formula doesn’t give a true picture of the value an employee provides. There needs to be more data included in...
There’s often a tension between the realities of providing customer support and the policies established for retail operations management. On the one hand, the reason a business exists is the customer. True customer service...
Key Performance Indicators (KPIs) are metrics talked about a lot in retail. ChainDrive Operations Management software offers built-in performance metrics and all the tools you need to establish and track your own KPIs. After all,...
Operations Management is one of those jobs with a description that is as overwhelming as those 5,000 piece jigsaw puzzles dumped on the table in front of you. Here’s a short list of possible...
Customer relationship management is a necessity in retail operations, but you can make your entire retail chain more efficient and profitable if you focus on managing your operations with the right operations management system....
Every retail business has operational challenges in retail industry. The question is, what are you doing about them? Are you just sitting around hoping they’ll fix themselves or are you being proactive in seeking...
