3 Things To Look For In Software Support
Who can you call to troubleshoot your software?
When evaluating retail management software, it’s important to also evaluate the level of support being offered by the software provider. You don’t want the complicated application of technology to come with minimal help or DIY limitations because your retail business can’t be put on hold while you figure out what is causing a hitch in your program.
The high level of performance expected from professional retail management software needs an equally high level of performance expected from the professional team supporting that software. So look for a support team that knows the software, knows your particular account, and that is available when you need help.
Software Support – That Knows The Software
Because ChainDrive is supported by the folks who designed and built it, this Integrated Retail Management software solution is more than a script pulled up on a screen to the person who answers your questions. The support team knows the software and this familiarity makes it easier to figure out what might be happening in your application.
Look For Support That Knows Your Account
There’s another level of familiarity that ChainDrive trains its support team in, and that is the individual implementations of unique accounts. ChainDrive has clients, not just customers. That means a client has a relationship with the company and if there are specific customizations in their particular implementation, it’s on record. In fact, these unique characteristics are part of the training for support personnel so that clients have exceptional service.
Look For Support That Is Available When You Need It
Most retailers are not happy about tech issues that prevent them from operating their business. To try troubleshooting at the same time you are serving customers is a challenge. A support team that only operates during business hours in a particular time zone is going to be as limited as their availability. If a ChainDrive client wants to get support after their regular business hours, there’s a live person available because a ChainDrive RMS service support team is on the clock around the clock.
ChainDrive’s professional Retail Management System Support team is everything you’d expect from a company providing the highest level of quality software for retail management. The support teams for our integrated retail management solution know the software, know the client accounts, and are available whenever you need to talk to someone about your implementation.
