Avoid Costly Miscommunication With IIM

How good is the communication in your business?

How many times in the past year has communication been inadequate in your business? It’s hard to know because often the miscommunication is simply forgotten or chalked up to the realities of many people trying to do many things at once. But every miscommunication has a cost, and sometimes that cost is high. ChainDrive Integrated Internal Messaging Service is a next-generation collaborative tool that completely integrates with your Point of Sale Interface and your head office and every point between. This reduces the cost of communication gone wrong.

Choose Who Sees Communications

With ChainDrive IIM, you can segment your audience by targeting a specific group or channel. You can select specific individuals, too, so that an employee can ask a manager about a situation when it occurs. Promotional reminders can be sent to the store from the head office, for instance, so that everyone knows what to do.

Instead of relying on the user, ChainDrive IIM can initiate messages automatically in response to the parameters you set. Sales online can trigger messages to ship merchandise where it needs to go for completing an order. Links to the transaction and items purchased will ensure that the order is filled the way it should be. Because there is no limitation on size, attachments are able to be rich in data and explicit.

Instead of sifting through read-receipt notices, recipients have an envelope icon by their name if they have not opened or read the message. This lets you see at a glance who has the information. Every user sees that new messages are waiting for them when they log into the system.

Integrated Mobile Functionality

With ChainDrive’s integrated retail management software, the messenger tool is already part of the system. There is no need for the added expense and vulnerability of an external application. The centralized database easily stores messages for future use and reference. Additional information is available when needed by searching for it. All the details are there, accessible to authorized users.

Because ChainDrive IIM is mobile-friendly it has roaming capability. This means the warehouse can check on what is happening in the supply chain and ask the head office for directions when a shipment will be late. The sales associate in the garden center can contact someone with a question on a promotional offer.

Communication is the lifeblood of a business, particularly one that interacts with the public. ChainDrive Integrated Internal Messaging service can vitalize your business and keep you from costly miscommunication issues.