What Is ChainDrive Client Care?
The last segment of our professional services offerings is the “deployment” step, where planning and implementation become reality in your daily retail business procedures. This is when you connect with your ChainDrive Client Care team. It means you are live on the system and using our software solutions to integrate the many aspects of your business effectively. It also means you will experience some hiccups as your staff figures out this new tool you put into their hands.
We don’t think it is helpful to hand you a manual or point you to a website where you figure out our software on your own. While those are good reference materials, most of the time you need the efficient support that comes from a person who is familiar with the system. For those who have customized software solutions, support should come from someone trained on the specifics of your unique implementation. So we provide a client care team that knows your software and is available to answer your questions at any time. That’s 24/7/365 — no days off and any time you need it. We do this because we know our customer locations span many time zones and have a variety of schedules.
The ChainDrive client care team is our acknowledgment of the service we provide and the high standards we strive to meet. We treat our customers as we like to be treated, and support is a huge part of it. You will use our integrated retail management solution a long time and we plan on helping you use it efficiently.