Where Are Your Customers?
“Anywhere the customer is, we need to be there” …Kevin Hofmann, Home Depot
This quote from Internet Retailer’s article on the way that Home Depot hammers away at online growth can rightly be said of all retailers. In order to sell to customers, we need to be where they are. Sometimes people shop in local shops, but increasingly customers are going to the online stores to find what they want.
Home Depot has recognized that their customers are online and has therefore invested heavily in the basics of quicker fulfillment. This strategy has caused an increase in annual web sales by about one billion dollars each year. Interconnecting their stores and their online presence has been an investment of about three hundred million dollars, money well-spent.
Omnichannel retail management software streamlines and integrate offline with online shopping experiences, to efficiently unify retail operations and logistics with product data
All in One Integrated Retail Management Software
ChainDrive has designed Omnichannel retail software that enables retailers, etailers, and wholesalers to be where their customers are online. There are numerous online channels that shoppers regularly visit, like Amazon, Newegg, Rakuten, or eBay. These shoppers are accustomed to searching online for the best deal, and a retailer’s ability to reach customers via multichannel retailing.
ChainDrive’s all-in-one integrated retail management software enables a seamless integration with the powerful retail management system. Everything is synchronized in real time and accessible through the centralized database. Product information, inventory, CRM, analyzation, reports, orders, and fulfillment are available for action.
That means potential customers can find your products where they are comfortable shopping. Finding the product and being able to easily order it makes interacting with your business a good memory. That good memory means your business is prioritized the next time that customer needs something. This good experience relies on professionally designed and supported software that can consistently facilitate eCommerce gateway integration wherever the customer shops online.