The Top Reason You Need Professional Services
It can be tempting to cut expenses by getting some software off the shelf and figuring it out yourself. If you are an IT wizard or employ one, it might be a short-term solution. But there is a reason why Professional Services are needed by professional retailers: you are a long-term client, not an occasional customer.
Professional Services – Client Relationship
A long-term client of professional services has the right to expect high standards of support. ChainDrive offers planning, implementation, and deployment of support. What does this look like?
Planning is a two-way conversation with your team, asking the right questions about your business processes and needs. Listening to your answers and going over a detailed project plan together ensures that the goals, key milestones, and deliverables are what you require in your particular application.
Implementation is the process of monitoring usage as the software begins to be used by employees. It’s one thing for developers to use a system without trouble, but in the real world of retail, that system has to be used by real employees. Ensuring that ChainDrive is implemented with minimal disruption to daily operations is the goal, so snags are expected and dealt with quickly.
Deployment is the final step. This looks like taking off the training wheels so you can go by yourself, but ChainDrive Client Care is available 24/7 to provide continued guidance. In a global market where the web is always on, we don’t think support should be limited to business hours in one time zone. This gives you space to troubleshoot when you need it.
Clients of ChainDrive Professional Services have high expectations because they have positive experiences with our support. You can find solutions for your retail management challenges whether it is planning the type of software you need, implementation in your daily operations, deployment to fly high, or a free live or online demo.