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In the mid-nineteenth century, a military strategist named Helmuth Von Moltke famously said, “No operation extends with any certainty beyond the first encounter with the main body of the enemy.” His observation that plans...
Sooner or later, the cost of an item is the question most shoppers ask a retail associate. The price of an item should be clear and discounts that will be applied need to be...
This is a challenging season for retailers because the seasonal concerns about the spread of disease in public places has been amplified by the threat of new covid variant, Omicron. News stories of businesses...
It used to be that a customer had to go to the back of the store, find the “customer service” desk, hope someone would be there, and perhaps stand in line until it was...
There are many ways to get news about your favorite retailer. Everybody likes to know how to save money and get the item they have been searching for, but nobody likes to feel stalked...
One of the things that can make or break an apparel business is the returns policy. If it is not ready for the types of customers you are dealing with, the problems compound. Fortunately,...
Every time another retail data breach hits the newsfeeds, your customers worry that this could happen to them. It’s a good idea to have customer support teams prepared at all times to answer questions...
Patchwork quilts are an art form that is beautiful when done right. The craft involves various seemingly random materials that are skillfully cut and pieced together to form amazing patterns and designs. It’s possible...
Specialty retailing, no matter what is actually sold, is a niche market. The reason your business has grown is because you offer something that a shopper may have difficulty getting somewhere else: a specialty...
“To say that the retail industry operates in a changed landscape is not just to describe the difference between today’s high streets and those of even ten years ago; the advent of ecommerce has...
