How Does An Integrated Software Solution Help Your Business?
One of the frustrations that will take a shopper out of your store is kink in your system. For instance, imagine a young mother calls your store hoping to find a second car seat base that is listed on your website. It’s carried online, and she wants to know if it is available by coming into the store today because she wants it now.
If the staff assures her it’s on the shelf, and she comes across town to get it, she will be upset if it’s not there. If another staff person in the store itself tells her it’s only available online and doesn’t offer to order it for her, that’s another reason to be upset. The problem here is communication, and the kinks in the system prevent the information from freely being accessed by staff. An integrated software solution would change this scenario in a couple of ways:
- The first sales person talking to the shopping mama would have accurate information and tell her it’s available online, offering free shipment for pickup at the store and a date it would be available.
- If that young mother was in the store looking for the item and not finding it, the second staff person would apologize for the wrong information given over the phone and offer the order/ship/date solution automatically — whipping out their mobile assistant and having all the information at hand.
In this example, which actually happened recently, that young woman went home and ordered the car seat base from a rival retailer’s site. She was willing to pay more to have it shipped to her home and bypass the first retailer, who failed to give her accurate information when she called or to even offer a solution for the woman’s problem.
This is a perfect example of a “pain point” and ChainDrive’s free live demo can be customized to show you how it can be avoided in your own retail business. An Integrated Software Solution brings all the information seamlessly into functionality so that there are no kinks in communication keeping your business from being successful.