Tagged: customer relationship management
we are showcasing Retail Analytics and BI for retailers Let’s discover today how ChainDrive leverages both Retail Analytics & Business Intelligence BI and addresses some of your challenges related to dashboards. A dashboard provides...
All sectors of retail are challenging and competitive, but there’s something about the apparel industry that makes retailing especially competitive. For one thing, customers are picky about their clothes. Everyone wants to look good,...
When a customer walks into a retail store, they are looking for a specific experience. First, they want to be able to shop for their needs quickly and efficiently. In other words, merchandise must...
Sometimes in the stress of operating a retail business, you lose sight of the reason you are in business. Without committed, confident people on your staff, your retail business suffers. Without loyal, enthusiastic customers,...
The term “clienteling” sounds kind of like a buzzword that has little meaning. So many words are empty of definition for people that communication requires defining new terms. In reality, the process of moving...
The idea of using RFM (Recency-Frequency-Monetary) analysis for Customer Relationship Management has been around for a long time. The reasoning is simple: identify the customers who are most likely to respond to your marketing...
If you are going to operate a successful online business, you need to be able to integrate the physical aspects of your business with the digital data in a seamless manner throughout the enterprise....
What do the majority of people have with them when they are out and about? They have their cell phone somewhere on their person. Shoppers whip out their phone to compare prices, read reviews,...
Mobile Marketing is a great way to interact with your customers because it is a way to connect immediately. Contests and polls offer insight into preferences and buying trends. Product launches and in-store events...
Specialty retailers are a diverse group because each retailer is sharply focused on a narrow niche in the market. It takes understanding your customer’s needs, maximizing your management effectiveness, and the flexibility to adapt...